Samsung Washer Complaints
For the front load washers, there are many Samsung washer complaints that appear frequently. The consumer reports and word of mouth shows that there are major issues with these types, and here are a few of the most common ones to be on the look out for when you consider your next purchase.
Many state that the clothing is not coming clean, and that stains that older machines took care of are a problem for this type. Clothes are often left dingy, and even whites lose their lustre and turn gray after a few washings.
Several report that the inside of the drum is grimy after a wash and a cleaning cycle needs to be done after each load to remove it, to try and get the clothing cleaner.
The clothes also move slowly in the machine, not giving it enough agitation to get the dirt out. This makes it sluggish and the water is just getting the clothing wet instead of working the dirt out.
Many also report that the spin cycle is inadequate, since the clothes are too wet to transfer to the dryer for washing after the wash cycle is finished.
Different things go wrong with this machine from faulty doors that will not unlock and causing the laundry to sour, to the wiring failing at least once a year. Several report that the motors are burning up within six months of purchase, and that the filter is in an inconvenient place needing a service call to change it.
This all makes it really difficult for most owners to do simple repairs that are part of routine maintenance.
The major issue that is reports is the lack of customer service. Many have a hard time getting warranty work done, and even getting approval for the work done while under warranty. There are many complaints about calls not being returned and service calls not being made and no resolution after several months of frequent calls.
Many also state state that they have difficulties in finding repair people to even service the machine, or those that even know this brand makes this type of home appliance.
There are many Samsung washer complaints that you can find. Most of them state that poor customer service is the number one reason that they are dissatisfied, but many also cite the quality of the cleaning as a reason as well.
Before you purchase one, make sure that you educate yourself well to give you all the information on all aspects of this machine.
